Frequently Asked Questions about Returns

We hope you enjoy your order! If you are not completely satisfied with your purchase, we have made the return process as easy as possible.

How long do I have to return an item, and do I have to pay for return shipping?

You have 14 days from the date you receive your goods to request a return. Please include the original packaging with your return so that the item remains resalable.

If you wish to return additional items, please do so within 14 days of the purchase date as well.

You can choose your own shipping method for the return. Return shipping costs are your responsibility.

How long will it take to receive my refund?

Refunds are processed within 3 to 7 business days of your package being received. The refund will be issued to your original payment method.

Did you receive a defective item?

We take every precaution to ensure the integrity of our products before shipping. Each order is carefully packaged to prevent damage. The packaging process is video-recorded as part of our quality control to ensure that all items leave our facility in perfect condition.

If your package arrives damaged, this may have occurred during shipping. We recommend the following: